Warranty and Technical Service
We ask our clients to keep payment vouchers (a receipt or an invoice) and original package until the warranty period expires – they are a ground for reporting complaints.
Prior to receiving a parcel one is obliged to check whether it has not been damaged during a transport. In case the package has visible external damages, we encourage you to refuse to take the delivery and contact us via the following phone number: +48 663 31 31 32.
After paying a COD amount (Cash on Delivery) and acknowledging receipt of the parcel there is a possibility to open it in the presence of a courier – in case of any non-compliances, one should make a protocol of differences which becomes a ground for future complaint.
If a purchased product seems to have any manufacturing defects or is in non-compliance with the description we ask to act accordingly to the following procedure:
Should you have any doubts we encourage you to contact us to the following e-mail firstname.lastname@example.org or by phone: +48 663 31 31 32. We will give you instructions concerning how to lodge a complaint quickly and without any problems.
Return of Products
In accordance with existing regulations, within 14 calendar days from the date of receiving a product, you have a right to return it under the contract’s cancellation, without giving any reasons, according to general rules issuing from regulations concerning making distance contracts. It solely concerns consumer sale; therefore, it applies only to sales to a natural person who purchases products for reasons not connected with professional and business activity.
The returned product cannot have marks of using – each element has to be complete and put into an original package. Unless the product fulfills this condition it will not be received.
If you want to return a product:
In case the return of a product shall be rejected (as a result of damage or visible marks of using) we will send you to your e-mail address information concerning the rejection. Within 7 working days we will send the product to a return address, covering delivery costs.
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